At Onetshirtcute, customer satisfaction is our top priority. We understand that there may be times when a product does not meet your expectations or there are unforeseen issues. For that reason, we have established a comprehensive Returns and Refunds Policy to ensure that you have peace of mind when shopping with us. This policy applies to orders purchased in the United States.
Return Period: 30 Days
We accept returns within 30 days of the date you received the product. If it has been more than 30 days, we are sorry that we cannot accept returns or refunds unless the product is defective or damaged.
Please note: Returns must be brand new, unused, and in the original packaging.
Return Requests
To return an item, please provide a receipt or proof of purchase.
Returns Process
To make a return, please follow these simple steps:
Contact us via email: [email protected] to request a refund.
We will provide a return address.
You are responsible for packaging and shipping the return via USPS. Shipping costs are the responsibility of the customer, unless the item is defective or damaged.
Damages and Related Issues
Please inspect the item upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can process it promptly.
Refunds
After we receive and inspect the returned item, we will send you an email confirming the status of the refund. If your refund request is approved, the amount will be automatically credited back to your original payment method within 30 days, depending on your bank or credit card processing time.
Late or Missing Refunds
If you have not received your refund after following the steps above, please check your bank account and contact your bank or credit card company. If you still have not received it, please contact us via email at [email protected].
Restocking Fees
We do not charge any restocking fees for returned products. Our goal is to make the returns process as easy as possible for you.
Return Fees
Defective or incorrect products: Free returns.
Customer changes their mind: Customer pays shipping costs, however, we will refund 100% of the product value.
Order Modifications and Cancellations
You can modify or cancel your order within 24 hours of placing your order. Just contact us and if the order has not been processed, we will assist you without any difficulty.
Contact us
Email: [email protected]
Phone: +1 325-261-0985
Address: 2007 Willow Park Rd, Bethlehem, PA 18020, USA
Working hours: 8am – 6pm (from Monday to Friday, closed on Saturday & Sunday).